Your payment terms are yearly - how do
I know you are going to remain in
business for the next year in order to
provide the service which I
This is THE most asked question,
that's why we are answering it at the
beginning of our FAQ. No company can
guarantee to continue business for any
length of time. The safest method to
assist you in making a decision if a
company is going to deliver its service
into the future is to look at its past.
A business which has been around for a
long time is more likely to remain in
business for some time to come.
ActiveDot was founded in 2003 and if
you check the whois for the domain
activedot.co.uk, you will see that it
was registered in that same year.
ActiveDot is part of X9 Internet. A
whois lookup for the domain
x9internet.co.uk will confirm that we
have been active as a hosting company
since 2000 at least. A few years later
we also registered the domain
x9internet.com, which is now the main
online identity for our website and
hosting activities. But our history
dates back even further - we registered
the domain x9.net in 1998, when we
began our Internet operations. You can
check this by doing a whois lookup. The
domain x9.net has since evolved into
providing ready-made websites for the
health sector, mainly abroad.
We have been active in the web hosting
and web design business for nearly 17
years and chances are we will be around
for quite a while, yet.
What is a ready-made site?
A ready-made website is a fully
functional website which includes
images and text and its contact forms
and any other forms are active. There
is no requirement to add content or
images to complete it, because it is
already complete. All you will need to
do is to enter your contact details and
your PayPal email for receiving
payments for bookings. However, every
component, image or word can be
replaced. All websites we provide are
classed semi bespoke - the basic design
is template driven, but all the content
is edited and designed by a qualified
and experienced web designer to ensure
that your site is not penalised by
Google's duplicate content filters. You
will never be billed for any such work,
ever. The cost for doing so is already
covered by your annual website fee.
I have heard that sites which have
not been modified for some time are
de-indexed by search engines - is that
No. Not at all. If very few people
visit a website, it just slips down the
ranks over time. Search engines hate to
serve links to websites which are not
popular, or may even have been
abandoned by their owners. They still
show up in a search, but not at or near
the top. If a number of folks search
for your site and click the link on the
Google page this will help push your
listing back up.
Where do I get my domain?
We can supply you with any domain you
require, if it is available for
registration. One top level domain is
included with your driving instructor
website, for example
AcmeDrivingLessons.co.uk, but it can
also be a dot com domain, or dot biz,
or dot info. You can also request as
many third level domains as you need.
domains are offered to you at no cost,
provided that you connect each domain
to a different website.
How do I add my own text and photos
to my website?
You will receive your administrator
login password which will allow you to
edit almost all the text on your
website. You can also change the photos
and upload your own to replace the ones
which came with your website. You can
also click a button to change your
website back to "factory settings".
Easy step by step instructions are
How do I add my logo to my
Your driving school website has been
designed to facilitate logos, a large
logo on the home page and a smaller
logo at the top of every other page.
Although you can add these logos
yourself by using the administrator
section, we recommend that you forward
your logos to your account manager who
will get a graphic artist to do this
work for you.
I am a complete newbie - computers
make me nervous. Do you offer a service
which will upload photos of my cars and
my own required text and change it for
me when I want it changed?
Absolutely. We would love to do that
for you on a regular basis. The way
this works is that you simply email
text, logos or photos to your account
manager, and he/she will add it to your
website. Talk to your account manager
if you require this service.
What do I need, in order to use your
driving instructor website
If you are seeing this web page, then
you have all that is called for to take
advantage of this great service - a PC
or Mac with an Internet connection.
I have heard that there are many
cowboys out there offering web hosting
- how reliable is your service?
Active Dot is part of X9 Internet (same
owners) and X9 Internet has been
providing web hosting services since
1998 to thousands of clients, including
high profile clients such as local
councils, churches and schools,
diplomatic authorities and large multi
branch businesses such as Sainsburys.
And our experience is backed up by two
large modern and established UK data
centres. Your website will be in good
I have some web space which came
with my broadband service. Can I host
my driving school website on
No. Your driving instructor website is
not a static website. It is software
driven and it needs to be hosted on the
X9 servers because that is were the
software which powers your site has
I really like your driving
instructor website - can I buy a copy
of it and host it on my web
No. Because this website is software
driven, it does not exist in static
form. However, at some later stage, we
may make some older designs available
in static format. But they will be in
template format and you would be
required to rewrite most of the content
to avoid the search engine content
Will I have access to my hosting
Of course. Your website includes the X9
MaxiPlus Pro Unlimited hosting account.
There are no resource limits. Advanced
users can set up Blogs and sub domains
and install software such as galleries,
calendars and ecommerce shopping carts
with just one click of the mouse. You
will be very pleased with your package.
But if you prefer not to get under the
bonnet, you don't ever need to log into
your hosting account if you don't want
to. Just ask your account manager to
set up the services you require.
Do I get my own email
Naturally. The free email
firstname.lastname@example.org is okay, but it
would look much more professionally to
have an email address connected to your
own domain name, such as
email@example.com and you can
have as many emails as you wish. If you
prefer to continue using your Hotmail
account because you are used to it and
are comfortable with it, but you do
want a more professional email, then
simply set up a forwarder. Create the
forwarder firstname.lastname@example.org or
email@example.com and simply
forward it to firstname.lastname@example.org.
You can also instruct your account
manager to do this for you.
If you are using email accounts created
with your hosting account, you can use
any email program such as Outlook
Express to send and receive email. You
can also use webmail from any computer
which is connected to the Internet. For
Can I find out how many visitors
arrive at my website?
All hosting packages contain a
feature-rich Site Statistics Tool via
the Control Panel that displays hits,
referrer logs, country data and much
more! You can even consider this
information in a graphical form showing
daily, monthly and yearly action. Ask
your account manager for assistance if
you need help with logging onto your
How will I be billed for my hosting
You will not. Your hosting plan is
included with your driving instructor
website which costs only £98.00 a
year. Billing notice is by email.
Also have a look
at our Site
for additional pages and