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Terms
Acceptable Use Policy

Terms of Service
Acceptable Use Policy (AUP)
Nominet Terms (Applying to all UK domains)
Privacy Policy


This "Acceptable Use Policy" or "AUP" of Active Dot applies to all divisions, subsidiaries, affiliates and identities used by Active Dot and references hereinafter to Active Dot. This AUP is designed to provide a clear understanding of the rules, regulations, and restrictions on the use of the Services, Servers, and IP Addresses of Active Dot. We may, from time to time at the sole discretion of Active Dot, impose rules, regulations, or restrictions not expressly stated in this AUP on the use of the Services, Servers, and IP Addresses. We may further, from time to time at the sole discretion of Active Dot, modify this AUP and such modification shall become immediately effective upon posting of the modified AUP to our website or by notification to you of the modified AUP. This AUP is not exhaustive.

Active Dot provides Internet World Wide Web page hosting, Marketing, and Development. Active Dot has certain legal and ethical responsibilities consisting with the use of its server and equipment involved in these services, supplied by X9 Internet.

Active Dot's general policy is to act as a provider of Internet presence. Active Dot reserves the right to suspend or cancel a customer's service provided when we decide that the account has been inappropriately used.


Overview

We do not allow the following: Any account(s) found breaking our policies will be removed and cancelled without notice.
  • Spamming (sending unsolicited email or posting messages to irrelevant UsetNet newsgroups that do not explicitly allow advertising, with references to a site hosted on our servers)
  • Web hosting accounts are prohibited from hosting adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space for free under a domain, sub domain or directory.
  • Sites encouraging illegal activity or racism, sites providing instructions or performing illegal activities. Any site conducting illegal activities and / or copyright infringements.
  • Violations and attempted violations of system & network security. Or any type of tampering with the system with the purpose to inflict harm.
  • Peer to Peer / Portal and upload and download type sites related to hacking and warez.
  • Specific Violations of This AUP (not an exclusive list): Advance Fee Fraud, Child Porn Site, Child Porn Email, Copyright Infringement, Cracking, Forgery, Fraud Site, Hacking, HYIP Site, ID Theft, Infection, Invalid Hostname, Open Relay, Pharmaceuticals, Phishing, Proxies, Proxy Hijack, ROKSO, SORBS, Spam, Terrorist Site, Wares.
  • Any account found breaking our policies will be suspended or terminated immediately.
Server Abuse

Any attempt to undermine or cause harm to a server, or customer of Active Dot, is strictly prohibited.

Unauthorised use of other people's accounts or computers. Active Dot will strongly react to any use or attempted use of an Internet account or computer without the owner's authorisation. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.

Any unauthorised use of accounts or computers by a Active Dot customer, whether or not the attacked account or computer belongs to Active Dot, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack.

IMPORTANT NOTE - Active Dot has the right to discontinue service, or deny access to anyone who violates our Policies or the terms and conditions shown below WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below.

Shared server resource abuse includes any process or service usage that affects normal shared server operation, resources or connectivity, and which causes a server to become overloaded. Shared server resources include CPU and memory usage, number of concurrent processes, number of concurrent port or database connections and total bandwidth. Possible causes of server resource abuse include, but are not limited to, the improper use of: CGI, Perl, Sendmail, mySQL, PHP, COLDFUSION, HTTP, SMTP, POP3 and FTP.

Customers may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailings, newsgroup spamming, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers, and/or anything else determined by Active Dot to be unacceptable use of Active Dot 's services including abuse of server resources.

To maintain the quality of our bandwidth and servers, we do not tolerate violations and attempted violations of system and network. We do not allow mini download sites, warez sites, or proxy sites.

Shared hosting accounts may be terminated that include the following content or which have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity. Promoting or providing instructional information about illegal activities, or promoting physical harm or injury against any group or individual. Displaying material containing obscene nudity or pornographic material. Displaying material that exploits children under 18 years of age. Acts of copyright infringement including offering pirated computer programs or links to such programs, information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.

Unsolicited Email (Spam)

Unsolicited commercial advertisements (spam) are not allowed in e-mail, and will likely result in account cancellation.

Active Dot takes a zero-tolerance approach to spam originating from our servers or for spam advertising of domains hosted on our servers.

The following activities are not allowed: Unsolicited bulk or commercial messages ("spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it from your domain. Forging, altering or removing electronic mail headers is prohibited. Any domain sending stealth spam will be terminated without warning and without refund. Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account ("mail bombing"). Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such. Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, you must not send that person any further messages.

Note: If you use the services of another provider to promote a web site hosted by or through Active Dot (spamvertising), then the provisions of the above Policy shall apply as if the spam were sent through our servers.

Undesirable Content

Certain types of content are not permitted on our network. We do not host pornographic content of any description. We reserve the right to determine what constitutes pornographic content and what does not.

CGI Scripts

Each shared web hosting account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal shared server operation without prior warning.

Chat Rooms

We do not allow clients to install their own chat rooms within a shared hosting account, without approving it with the Active Dot's Support Team. Most chat rooms tend to be large system hogs and we cannot allow it as an account option. Note: Parachat chat rooms do not apply to this rule. They are perfectly fine to install.

Abuse of SMTP Mail Server

We do not allow clients to send more than 2000 pieces of e-mail per day from a shared hosting account. If you do send more than 2000 pieces of e-mail per day, your account will be placed on hold for Network Abuse.

Background Running Programs

We do not allow programs to run continually in the background, or permanent FTP connections.

IRC

We currently do not allow IRC or IRC bots to be operated on our servers. IRC servers are not permitted on our network

Intellectual Property Rights

Material accessible to you through Active Dot services may be subject to protection by international copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use Active Dot or its servers and network in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the Active Dot network. If you use a domain name in connection with Active Dot or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party

Network Security

Customers may not use the Active Dot network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorised to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organisation's security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. Active Dot will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.

Static / Dynamic Content Caching

You expressly (i) grant to Active Dot a license to cache the entirety of your Web Site, including content supplied by third parties, hosted by Active Dot under this Agreement and (ii) agree that such caching is not an infringement of any of your intellectual property rights or any third party's intellectual property rights.

IP Address Ownership

Active Dot shall maintain and control ownership of all IP numbers and addresses that may be assigned to you by Active Dot and Active Dot reserves, in its sole discretion, the right to change or remove any and all such IP numbers and addresses.

Domain Name Registration

Domains supplied to you with your managed website are registered in your name and registration and rental costs are bundled into your website package and will be renewed by Active Dot as and when required for the entire period of your agreement, including agreement renewals. You may keep your domain/s when you cancel service or do not renew service. You may host these domains anywhere in the world at a domain renewal fee of £12.95 per year.

Indemnification

CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD ACTIVE DOT HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS, INCLUDING REASONABLE ATTORNEY'S FEES ASSERTED AGAINST ACTIVE DOT, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, IT'S AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS ACTIVE DOT AGAINST LIABILITIES ARISING OUT OF; (1) ANY INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH AN ACTIVE DOT SERVER; (2) ANY MATERIAL SUPPLIED BY CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY; ( 3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER FROM AN ACTIVE DOT SERVER

Disclaimer

ACTIVE DOT WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER. ACTIVE DOT MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE PROVIDE. ACTIVE DOT DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY ACTIVE DOT AND ITS EMPLOYEES. ACTIVE DOT RESERVES THE RIGHT TO REVISE ITS POLICIES AT ANY TIME. ALL SUB-NETWORKS AND RESELLERS OF ACTIVE DOT MUST ADHERE TO THE ABOVE POLICIES. FAILURE TO FOLLOW ANY TERM OR CONDITION WILL BE GROUNDS FOR IMMEDIATE ACCOUNT DEACTIVATION.

Data Back-Up

Although regular remote back-ups will be performed (some servers have local backups), We will not be held responsible for any loss of data. It is up to you to ensure you maintain a local copy of your web data for your own back-up purposes.

Forum Posts & Reviews

We have a zero tolerance policy for posting negative feedback on any public forum or review site about our company and/or our employees before submitting a ticket to our 'Feedback' department to discuss your issue. Violators will result in immediate account termination without any refund. Although it is your right to post feedback without discussing your issue with us first, it is unfair and unprofessional not to, which is not the type of client we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Support department first. So if you are the type of person to run to the forums or review site at the first chance you get to complain, please do not sign up with us.

Privacy Statement

Active Dot follows the strict guidelines of our customer privacy statement. Please make sure you understand this statement fully.

Modification

Active Dot reserves the right to add, delete, or modify any provision of its Terms of Use / AUP at any time without notice.


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